How to contact GENNO support
WebApp
Before reaching out, use the search at the top of this page: the answer may already be in a tutorial. If it isn't, choose one of the channels below.
Channels
| Channel | When to use it | How |
|---|---|---|
| Live chat | Quick questions, Monday to Friday, 8 a.m. to 6 p.m. | Talk to support button in the corner of the web. See how to talk to support by chat. |
| Ticket on the web | Questions, requests and problems that don't block your work | At web.genno.app, Support menu, New ticket button. See how to open a ticket. |
| In the app | Tickets with a photo and live chat, even offline in the field | In the app, More › Support. See how to contact support from the app. |
| WhatsApp (Beta Pilot Founders) | Something urgent in the field or an error that stops you from working | +55 (49) 99802-7595 |
Tickets on the web also work when the farm's subscription is blocked, so you can sort out billing with us.
What to send
So we can solve it in the first reply, send:
- The farm name and your login email.
- Whether it happened in the app (iPhone or Android) or on the web.
- What you were doing and what you expected to happen.
- A screenshot, if you can.
- Whether the phone was online or offline.
Never send your password
The GENNO team doesn't need your password to help and will never ask for it.
Next steps
Didn’t this article solve it?
Talk to the GENNO team. Tell us what you were doing and, if you can, send a screenshot.