Frequently asked questions about GENNO
Short answers to the questions support hears most. Each one leads to the full tutorial.
Day-to-day use
Does GENNO work offline? The app does: visits, doses, exams, reproduction, inventory and schedule work in the field and upload when the internet comes back. Some things need a connection, such as documents, the Portal and the first sign-in. See how to use GENNO offline in the field.
Do I use it on the computer or on the phone? Both. The app is for the field; the web, at web.genno.app, is for management: finance, reports, season, settings. The data is the same.
How do I install the app? The app is installed through the invitation: on iPhone through TestFlight and on Android through the link. See how to install GENNO on iPhone and Android.
Is GENNO available in other languages? Yes: the app, the web and this help center are in Portuguese, English and Spanish. See how to change the language.
I work with several farms. How do I keep them apart? Each farm is a property. Switch the property in use in the app and on the web. See how to switch property.
Team and owners
Who on the team can use it? Each person has their own login and an access profile: Administrator, Veterinarian, Staff or Intern. See how to add the team and the access profiles.
Can the owner see their animals? Yes, through the Owner portal, on the web. They see animals, reproduction, pregnancy, reports and invoices, only for what is theirs. See how to invite the owner.
Does the owner pay the invoice through the Portal? No. They see and download the invoice; payment is made as you agreed, and the farm records it in GENNO.
Reports and data
How can someone check whether a report is genuine? With the verification code, at web.genno.app/verify. See how to verify a report.
Is the data mine? Yes. The administrator can export everything at any time, in a ZIP file. See how to export the data.
Plan and subscription
How much does it cost? The plans and what each one includes are at genno.app/planos.
I've reached the plan limit. What now? Nothing is deleted; you just can't add more. Talk to the GENNO team to change plans. See the plan and the limits.
What if I cancel? The data is kept for a period after cancellation, so you can export it or reactivate. See how to cancel the subscription.
Common problems
I can't sign in to the app. Check the email and password, and whether the account belongs to the team: owner accounts sign in only on the web. See the first sign-in.
What I did on the phone doesn't appear on the web. It hasn't synced yet. See what to do when the app doesn't sync.
Next steps
Didn’t this article solve it?
Talk to the GENNO team. Tell us what you were doing and, if you can, send a screenshot.