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Support and questions

How to reach the GENNO team and open a ticket, sync problems, how to verify a report and frequently asked questions.

Contact support

Learn about GENNO support channels for veterinarians and farms, how to open a ticket on the web and what to send so the team can solve your case faster.

Open a ticket

Open a ticket for the GENNO team on the web, with subject, category, priority and a description of what happened, and follow the replies until it's solved.

Sync problems

Fix GENNO app sync problems: records under Waiting to send, rejected items, expired session and web data that doesn't reach the phone.

Verify a report

Use the verification code to check whether a GENNO report or document is genuine, who signed it and when, and whether the PDF you received is identical to the signed one.

Frequently asked questions

Short answers to the most common questions about GENNO: internet in the field, web and app, team, Owner portal, reports, data, plan and cancellation.