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How to bring your data from another system to GENNO

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If you already use another system or keep everything in spreadsheets, you don't need to type your history again. You send what you have and the GENNO team migrates it to your account, on demand.

Before you start​

  • The migration is done by the GENNO team, case by case. There is no self-service import button.
  • The data goes into your stud farm's or clinic's account. If you don't have an account yet, see how to create one.
  • You don't need to tidy anything up first. Send what the old system gives you, as it is.

What you can send​

TypeExamples
Database backupThe old system's backup file: SQL Server, PostgreSQL, MySQL, Firebird, Access and others.
SpreadsheetsExcel, CSV or Google Sheets with horses, clients, breedings or accounts.
ExportsFiles the system creates when exporting: CSV, XML, JSON or TXT.
PDF reportsThey help the team check the numbers, even when they can't be imported.

What usually comes along: horse records and pedigrees, owners, reproduction history (exams, breedings, inseminations, embryos, pregnancies and foalings), semen, visits and vaccines, and accounts receivable. What actually comes in depends on what the file holds: the analysis shows that first.

Request the migration​

  1. On web.genno.app, click Support in the menu.
  2. Click Migrate data from another system. The New ticket window opens with the subject and a checklist already filled in.
  3. In What happened?, complete the checklist: the old system's name, the file format, the approximate size and what you want to bring.
  4. Click Open ticket.

You can also ask on the support WhatsApp or on the Data migration page of the website.

Don't attach the backup to an email or message

The backup holds your clients' and horses' data. Wait for the team to reply in the ticket with a secure way to send the file.

What happens next​

  1. Sending: the team replies in the ticket with the way to send the file.
  2. Analysis: the team opens the database and shows in the ticket what comes into GENNO, what stays out and the timeline.
  3. Sample: with your go-ahead, the team imports a part so you can check the horses and their history in your account.
  4. Full migration: the team imports the rest and lets you know in the ticket when it's done.

Follow everything on the Support page. When the status is Waiting for you, the team needs a reply from you. See how to follow a ticket.

The old system and the original file stay as they are. The copy sent to the team is used only for the migration and is deleted when it ends.

Common problems​

The old system has no export option. Open the ticket anyway. The system's own backup is often enough; when it isn't, spreadsheets and reports help.

I'm still using the old system in the meantime. That's fine. Before the full migration, agree on a date with the team in the ticket so nothing is left out.

A horse came in with wrong data. Reply in the ticket with the horse's name and what's wrong. For a one-off fix, you can also edit the horse.

Next steps​

GENNO horse smiling, wearing a support headset

Didn’t this article solve it?

Talk to the GENNO team. Tell us what you were doing and, if you can, send a screenshot.

See support channels Chat on WhatsApp