How to recover or change your GENNO password
If you forgot your password, request recovery through the app. If you just want to change it, do it in My Profile.
Before you start
- Recovery is done through the app. The web login screen doesn't have Forgot my password.
- Use the same email as your GENNO account.
- Accounts created with Google or Apple sign in with the provider's button and don't use a GENNO password.
Request recovery
- Open the app and, on the login screen, tap Forgot my password.
- Type your Email.
- Tap Send.
- Recovery instructions sent to your email. appears.
- Open the email and follow the instructions.
Until the email arrives, contact support with your account email.
Change your password
If you remember your password and want to change it:
- In the app, tap More and, in the Account section, tap My Profile.
- In New Password, type the new password. Leave it blank to keep the same one.
- Tap Save Changes.
- Profile updated successfully! appears.
Changing it requires internet. On the web, the My profile screen changes name, email and photo, but not the password.
Common problems
"Could not request recovery. Check the email." appeared. The email has no GENNO account or was mistyped. Check it and try again.
The recovery email didn't arrive. Look in spam and in "Promotions". If it isn't there, contact support.
"Error updating profile." appeared when changing the password. Check the internet and try again.
Next steps
Didn’t this article solve it?
Talk to the GENNO team. Tell us what you were doing and, if you can, send a screenshot.