How to create the farm account and subscribe to GENNO

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You create the account for your farm or clinic, choose the plan and pay for the subscription. After that, you can sign in on the web to set up GENNO. For this launch, the website receives the account request and the GENNO team activates the account with you; once online payment is on, you subscribe directly on the website.

Before you start

• Whoever creates the account becomes the organization's administrator. They set up GENNO and invite the team.
• The plans, prices and what each one includes are at genno.app/planos. The prices are arranged with the GENNO team, according to the plan and the country.
• You start on the website, with a registration request. Online payment is coming soon; for now, the GENNO team arranges the payment with you.
• Have an email address you use at hand. It will be your login.

Choose the plan

1. Open genno.app/planos.
2. Check the country under Prices for. The Europe price applies to European countries.
3. Choose the plan and tap Subscribe now.

The Create your GENNO account page opens. In the Your plan box, you can still change the plan and choose Monthly, Semiannual or Annual. The total appears right below.

If you are already in the app and don't have an account, tap Create account on the login screen. The link opens the same plans page.

Request your account

While online payment is not on, the page is called Request your account and asks for neither a password nor a payment:

1. In Your name, type your name.
2. In Email, type the email that will be your login.
3. In Phone / WhatsApp, enter a number. The team will use it to talk to you.
4. In Farm or clinic name, type the organization name.
5. If you want, tell us in Anything you want to tell us? how many animals you have, who will use it and where your data comes from.
6. Tap Request my account. You see Request received!

Then:

1. The GENNO team talks to you within 1 business day to confirm the plan and arrange the payment.
2. With the account active, you get the invitation link on WhatsApp (or by email). It is valid for 7 days.
3. Open the link, check the name, create a password with at least 10 characters, accept the Terms of Use and the Privacy Policy and tap Join the team.
4. Done: you are the organization's administrator. Go on to the initial setup.

Fill in the registration (online payment)

With online payment on, the page is called Create your GENNO account:

1. In Your name, type your name.
2. In Email, type the email that will be your login.
3. In Phone / WhatsApp, enter a contact number. It is optional.
4. In Farm or clinic name, type the organization's name. It appears on documents and reports and you can change it later.
5. In Password, create a password with at least 10 characters. Avoid common passwords.
6. Check I have read and accept the terms of use and the privacy policy. Both texts open in another tab.
7. Tap Continue to payment.

If the Continue with Apple or Google buttons appear at the top of the form, you can use that account instead of a password. The website shows Google account connected (or Apple) with its email, and you don't need to create a password. To go back to email and password, tap Use e-mail and password.

Pay for the subscription

1. You are taken to the secure payment environment. Nothing is charged before you confirm.
2. Complete the payment.
3. At the end, you return to the website, on the confirmation screen.

The confirmation shows one of three situations:

Message	What to do
Payment confirmed!	Tap Sign in to GENNO and complete the farm setup on the web.
Waiting for payment	As soon as the payment is confirmed, the account is unlocked. Keep track by signing in to GENNO.
Payment not approved	Tap Try another payment, or sign in to GENNO with the email and password you created to try again.

The next steps are signing in on the web, registering the first property and the preferences, and downloading the app. See how to complete the initial setup.

Came through a referral link?

Anyone who arrives through a GENNO customer's link sees the referral notice during sign-up, and the discount comes on the first charge. See Refer and earn.

Common problems

I sent the request and nobody talked to me. The team answers within 1 business day, by the phone or email in the request. If it has been longer, message us on WhatsApp or contact support.

The invitation link expired. It is valid for 7 days. Ask the GENNO team for a new link.

"Online subscription is unavailable right now. Please talk to our team on WhatsApp." appeared. Online payment is down. Tap the WhatsApp link in the message and the team completes the subscription with you.

"Choose a plan to continue." appeared. No plan is selected. Choose one in the Your plan box and tap Continue to payment again.

I don't see the plan price. Prices are arranged with the GENNO team, according to the plan and the country. Request your registration and the team sends a proposal in your currency.

"We could not complete your sign-up. Please try again." appeared. Check the details and try again. If the email already has a GENNO account, sign in on the web with it instead of creating another one.

Next steps

• How to complete the farm's initial setup
• How to install GENNO on iPhone and Android
• How to see your plan and the subscription limits