How to pay for the GENNO subscription (card, Pix and boleto)
The GENNO subscription is billed by Stripe, with a credit card, Pix or boleto. The card renews by itself every cycle; Pix and boleto become an invoice every cycle, which you pay through the link.
Before you start
- Pix and boleto are only available for payment in Brazilian reais. Outside Brazil, the subscription is paid by card, in euros or dollars.
- Only the organization's Administrator pays, changes the card or changes the plan.
- The full card number stays with Stripe only: GENNO keeps the brand and the last digits.
Paying at sign-up
- At genno.app, choose the plan and the cycle (Monthly, Semiannual or Annual).
- In Payment method, choose Credit card, Pix or Boleto.
- Fill in your details and click Continue to payment (or Continue to the invoice).
- Card: you go to Stripe's secure page; enter the card and confirm. Access opens right away.
- Pix or boleto: you go to the Stripe invoice; pay with the QR code or the boleto. Access opens when the payment is confirmed (Pix in minutes; boleto in up to 3 business days).
Paying an open invoice
When the subscription is awaiting payment or overdue:
- At web.genno.app, click Settings › Plan and data › Subscription and limits.
- In the Payment card, click Pay open invoice.
- Pay through the Stripe link. The invoice also arrives by e-mail.
If the account is locked, the Reactivate your subscription screen shows the Pay now button and the payment method.
What happens with each method
| Method | Renewal | When access opens |
|---|---|---|
| Credit card | by itself, every cycle | right away |
| Pix | invoice every cycle, by e-mail and on the web | minutes after paying |
| Boleto | invoice every cycle, by e-mail and on the web | up to 3 business days after paying |
If a cycle's payment does not go through, the account keeps working during the 15-day grace period; after it, the account is suspended until payment.
Common problems
I paid the boleto and the account is still locked. The boleto takes up to 3 business days to clear. After that, contact support with the receipt.
The card was declined. Click Try another payment on the confirmation, or change the card in Change card and see invoices. See how to change the card and see the invoices.
I want to pay by bank transfer. Contact support: the GENNO team records the payment and unlocks the account.
Next steps
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