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Account and subscription

Plan and limits, profile, electronic signature, organization details, export, cancellation, referrals, Custom and audit.

Plan and limits

See in GENNO the organization's plan and how much has been used of properties, animals, monthly documents and users, and what to do when you reach the limit.

Profile and professional details

Edit your name, email, photo and password in GENNO, and the professional details that go on reports: title, CRMV license, phone and the drawn signature.

Two-factor authentication

Protect your GENNO account with an authenticator app: when you sign in, besides the password, you enter a six-digit code. See how to turn it on, sign in, use a recovery code and turn it off.

Electronic signature

Understand GENNO's simple, advanced and qualified signatures, accept the consent terms and link your cloud digital certificate.

Organization details

Change the organization's name, tax ID, email, phone and address in GENNO, and the base field trips leave from, on the web or in the app.

PDF appearance

Choose the logo, color, header details, footer, paper and font size of GENNO's PDFs, and turn on document numbering by category (e.g. ATE-2026-0012).

Messages to the owner

Choose the language, the signature and the text of each notice the owner gets from GENNO through the portal, email and WhatsApp: visit summary, follow-up, reminders, test results and doses.

Export the data

Export all of the organization's data from GENNO in a ZIP file, with spreadsheets per area, the same data in JSON and the files, photos and signed documents.

Cancel the subscription

Learn how to request the cancellation of the GENNO subscription, until when the farm's data is kept, how to export the data and how to reactivate the account.

Refer and earn

Refer GENNO to colleagues with your link or code, follow your referrals and see the credits deducted from your next subscription payments.

Custom

Ask the GENNO team for a report or dashboard built with the farm's data, receive the quote, approve it and use the dashboard with filters by period and property.